Customer Service Representative - Commercial Vehicles

Customer Service Representative
- Commercial Vehicles Job Snapshot
- Role:
Customer Service Representative
- Commercial Vehicles

- Location:

Riyadh, Saudi Arabia
- Industry: Automotive
- Function:
Customer Support-Client Care

- Experience:

Hands-on experience in the construction equipment industry in Saudi Arabia
- Job Type: Full Time
- Work Arrangement:
On-site

Al-Futtaim Automotive is seeking a proactive and customer-focused Customer Service Representative to join FAMCO KSA in Riyadh, Saudi Arabia. The role involves providing professional customer support for commercial vehicle operations while coordinating showroom activities, customer enquiries, order fulfilment, deliveries and administrative processes. As a primary point of contact for customers, the Customer Service Representative will work closely with the Sales, Aftersales, Warehouse and Logistics teams to ensure customer requirements are handled efficiently and accurately.

The position also includes preparing delivery documentation, maintaining stock and sales reports, updating customer and vendor records, processing invoices and payments, and following up on outstanding receivables. The successful candidate will have practical experience in Saudi Arabia's construction equipment industry, knowledge of the local market and strong organizational and communication skills.

Job Details
- Country:
Saudi Arabia
- City:
Riyadh
- Industry: Automotive
- Function:
Customer Support-Client Care
- Salary:
Not disclosed
- Gender: No Preference
- Candidate Nationality:
Not specified
- Job Type: Full Time
- Work Arrangement:
On-site

• Serve as the first point of contact for customers regarding sales, service and general enquiries.
• Respond to customer requests promptly, professionally and accurately.
• Welcome walk-in customers and identify their requirements.
• Coordinate customer enquiries with the appropriate Sales and Aftersales team members.
• Handle customer concerns and complaints in accordance with company service standards.
• Provide timely information and assistance to support a positive customer experience.
• Maintain professional communication with customers throughout service and order-related activities.
• Contribute to customer satisfaction and retention through reliable and responsive support.

• Work closely with Sales and Aftersales colleagues to manage customer requirements.
• Communicate customer requests clearly to the relevant departments.
• Coordinate internal follow-up activities to support timely responses.
• Assist with showroom operations and customer-related administrative requirements.
• Support efficient communication between customers and operational teams.
• Help ensure customer enquiries and transactions progress smoothly through the relevant business processes.

• Coordinate with Sales, Aftersales, Warehouse and Logistics teams to support order processing and fulfilment.
• Prepare delivery schedules based on operational requirements.
• Ensure required delivery documentation is complete and accurate.
• Follow up with relevant teams to support timely order fulfilment.
• Maintain accurate records of deliveries and related communications.
• Assist in resolving coordination issues affecting customer orders.
• Support efficient handover of information between departments involved in deliveries.

• Maintain and update stock reports to support accurate inventory tracking.
• Prepare daily stock reports for operational reporting requirements.
• Prepare daily sales reports using available business information.
• Support stock updates and provision calculations.
• Coordinate with relevant colleagues to verify stock-related information.
• Maintain organized records to support…