CRM Agent

Responsible for answer incoming inquiries from customers and conducting outgoing calls to customers in order to generate actionable leads.

• Answer incoming calls and respond to customer’s emails
• Manage and resolve customer complaints
• Place customer orders in the computer system
• Identify and elevate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

High school or higher.

1 years’ experience in a call center environment.

Superior listening, verbal and written communication skills.

Knowledge of Customer service practices and principles.

Excellent data entry and typing skills.

Fluent in English and Arabic.

Excellent interpersonal skills.

Ability to handle stressful situation appropriately.