Customer Service Representative

Ataba Alafiya health company is seeking a Customer Service Representative to support customers and help deliver a responsive, professional service experience. Based in Riyadh, this role is suited to a clear communicator who can understand customer needs, provide accurate information, and handle enquiries with care and discretion.

• Respond to customer enquiries through the company’s available service channels and provide timely, helpful information.
• Listen carefully, identify the issue, and resolve routine concerns in line with company procedures.
• Escalate complex, sensitive, or unresolved matters to the appropriate team and follow up as needed.
• Maintain accurate records of interactions, requests, and outcomes while protecting confidential information.
• Communicate service updates clearly and treat customers with patience, empathy, and respect.
• Work with colleagues to share recurring feedback and contribute to improved customer service processes.

The successful candidate will be dependable, organized, and comfortable working in a health-company setting where accuracy, confidentiality, and a positive customer experience are important. This is an on-site position in Riyadh.

• Strong spoken and written communication, with a courteous and customer-focused approach.
• Active listening and the ability to clarify customer needs before recommending next steps.
• Patient, empathetic handling of complaints and challenging conversations.
• Sound judgment to resolve routine enquiries and elevate matters appropriately.
• Accurate data entry, record keeping, and attention to detail.
• Ability to handle confidential customer information responsibly.
• Organization, time management, and follow-through on open requests.
• Comfort using computers and learning customer-service systems and procedures.
• Teamwork, reliability, and a professional manner in a health-service environment.