Customer Success Manager - Government
Listed on 2026-10-23
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Customer Service/HelpDesk
Customer Success Management, Bilingual, HelpDesk/Support, Customer Service Rep
Customer & Solutions
· Riyadh, Riyadh Province, Saudi Arabia
· Full-time
· Mid level
This role looks after a portfolio of government and public sector clients, making sure they get set up well, use the platform often, and see real value over time. A strong candidate has about three to five years in customer success for B2B software, speaks Arabic and English comfortably, and can explain technical ideas simply. Comfort with CRM and customer success tools, plus a habit of reaching out before problems appear, matters a lot.
The role is open to Saudi nationals only.
How it fits the AI era
The platform itself uses AI to handle parts of the customer journey on its own, so a customer success manager needs to understand what the product automates and explain it clearly to clients. Usage data and feedback scores can be tracked faster with software, which frees time for deeper conversations. Building trust with government stakeholders, reading their priorities, and guiding them through change remain very human work.
How it builds AI experience
Someone in this role would learn how an AI platform for social listening, customer engagement, and automated support works in real customer settings, and how Arabic and English language understanding shapes results. Hands-on practice comes from onboarding clients, reading usage patterns, and passing product feedback to the product team. To build this experience early, try the main features of similar AI customer experience tools and practice explaining what they do in plain language.
Worth showing
- B2B SaaS account ownership
- Arabic and English fluency
- CRM and CS tool use
- Adoption and NPS improvement
- Public sector stakeholder management
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About Lucidya
Lucidya provides an artificial intelligence customer experience platform unifying social listening, omnichannel engagement, and autonomous support, per the company.
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