Order Fulfillment Specialist KSA

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Our vision for “function or BU” at BD

Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

As an Order Fulfillment Specialist, you will process Sales Orders, GRVs, Consignment Billings, Consignment Replacements, and Credit Notes. You will take ownership of customer issues from receipt to resolution, ensuring professional support and high customer satisfaction. The role requires efficient mailbox categorizing, accurate processing in SAP as the sole ERP system, and effective communication with internal and external stakeholders

• Process customer orders, billing, credits, returns, and consignment transactions accurately in SAP.
• Monitor and manage daily customer requests, ensuring orders are processed and fulfilled on time.
• Respond to customer inquiries, complaints, claims, and service requests in a professional and timely manner.
• Investigate and resolve order, delivery, invoice, and product-related issues, escalating when required.
  
  Manage and prioritize incoming emails in the shared customer service mailbox and ensure SLA compliance.
• Coordinate delivery appointments through NUPCO and other customer platforms.
• Work closely with warehouse, logistics, sales, and finance teams to resolve stock, delivery, and operational issues.
• Track open customer cases and follow up until resolution and closure.
• Maintain accurate records of customer interactions, transactions, complaints, and returns.
• Prepare reports and update operational trackers to support business performance monitoring.
• Provide proactive communication and customer support to build strong customer relationships.
• Use SAP, Excel, Outlook, MS Teams, Power BI, and SFDC to manage transactions, reporting, and customer service activities.
• Ensure data accuracy, compliance with company procedures, and continuous improvement of customer service processes.

• Bachelor Degree in Logistics, Supply Chain, Business Management, Commerce, or an equivalent or higher qualification
• 5-7 years’ experience in a customer service environment, experience within Healthcare Pharmaceuticals, or Medical Devices,
• Must have the experience in dealing with NUPCO & Governmental hospital deliveries.
• Proven proficiency in MS Office, Outlook, ERP systems SAP HANA (advantageous)
• Excellent verbal, written, and listening skills in English
• Supervisory or Team Leader experience will be an advantage
• Strong on English communication skills, problem solving skills supported by active listening
• Customer-focused with the ability to adapt to different personality types
• Ability to multi-task, prioritize effectively, and meet deadlines
• Self-starter with a strong customer‑centric approach
• High attention to detail
• Strong administrative and documentation skills
• Excellent organizational and record‑keeping abilities
• Able to work under pressure
• Proactive approach to customer and team support

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow…