Customer Success Manager

ARK
47 Studio is a Saudi AI app, available on the App Store and Google Play, that builds business systems from a plain-language description: for example HR, bookings, an online store or a sales board. It drafts a plan with the business owner first, then builds the screens, data and access permissions. We are a Riyadh team bringing it to businesses in the Kingdom and beyond.

To get to know our work, we recommend downloading ARK
47 Studio from the App Store or Google Play via our careers page: careers.apexops.sa

• Onboard new customers in ARK
  47 Studio and help them finish their first system.
• Run check-ins during each customer’s first month, and answer how-to questions in Arabic and English.
• Reply to App Store and Google Play reviews and to support messages, and pass product issues to the product team with clear steps.
• Write and update short help guides, in Arabic and English, for common tasks in the app.
• Track each account’s usage, credit purchases and open issues, and report every week.

• Minimum qualification:
  
  a bachelor’s degree, or equivalent work experience.
• Based in Riyadh, or willing to relocate to Riyadh.
• 2+ years in customer success, account management or customer support, ideally software.
• Arabic and English, spoken and written; clear writing.
• Patient and organised, comfortable explaining apps on a phone and a laptop.

• Total monthly salary SAR 14,000–18,000 (basic salary plus allowances), depending on experience.
• Full-time, on-site at our Riyadh office; working days, hours and annual leave per the Saudi Labour Law.
• Health insurance and GOSI registration as required by Saudi law.
• Employer:
  
  Apex Operations Company.
  
  Work location:
  
  Riyadh.

Applications are accepted online only, through this job posting, until 14 January 2027. We assess every application on skills and experience. Adjustments for candidates with disabilities are available at every stage on request.