Customer Support Specialist

ARK
47 Studio is a Saudi AI app, available on the App Store and Google Play, that builds business systems from a plain-language description: for example HR, bookings, an online store or a sales board. It drafts a plan with the business owner first, then builds the screens, data and access permissions. We are a Riyadh team bringing it to businesses in the Kingdom and beyond.

To get to know our work, we recommend downloading ARK
47 Studio from the App Store or Google Play via our careers page: careers.apexops.sa

• Answer users’ questions about ARK
  47 Studio by chat and email, in Arabic and English.
• Guide new users through their first steps in the app, from sign-up to their first system.
• Log each issue with clear steps, and pass product problems to the product team.
• Keep the help answers up to date with the product team.
• Report every week: questions received, time to reply and open issues.

• Minimum qualification:
  
  a bachelor’s degree, or equivalent work experience.
• Based in Riyadh, or willing to relocate to Riyadh.
• 1+ year in customer support or customer service. Graduates without this experience who have strong communication skills are also welcome to apply.
• Arabic and English, spoken and written.
• Patient and organised, and comfortable using apps on a phone and a laptop.

• Total monthly salary SAR 7,000–9,500 (basic salary plus allowances), depending on experience.
• Full-time, on-site at our Riyadh office; working days, hours and annual leave per the Saudi Labour Law.
• Health insurance and GOSI registration as required by Saudi law.
• Employer:
  
  Apex Operations Company.
  
  Work location:
  
  Riyadh.

Applications are accepted online only, through this job posting, until 14 January 2027. We assess every application on skills and experience. Adjustments for candidates with disabilities are available at every stage on request.