Sr. Customer Success Manager

Customer & Solutions
· Riyadh, Riyadh Province, Saudi Arabia
· Full-time
· Senior level

The role owns a set of government and large enterprise accounts from start to finish, acting as the main contact across many stakeholders and keeping projects, reporting and commitments on track. A strong candidate brings several years of account management or customer success work, ideally with public sector clients, plus the ability to turn listening and media data into clear advice.

Being organized, proactive and fluent in both Arabic and English matters here.

The platform already handles much of the customer journey on its own, so the human side of this job is reading the data, judging what it means for a client and steering delivery. AI takes over routine monitoring and reporting, which frees the account lead to focus on relationships, stakeholder trust and decisions. The role sits where automated insight meets the judgment and communication that clients still expect from a person.

Working here gives hands on exposure to an AI native customer experience platform built on in house language models trained on large volumes of multilingual conversation. A candidate can build relevant experience by learning how social listening and sentiment tools work, practicing turning their outputs into recommendations, and getting comfortable with customer success software. Understanding how government clients measure outcomes with these tools would help.

• Government account management
• End to end delivery
• Insights to recommendations
• Arabic and English fluency
• CRM and success tools

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

Lucidya provides an artificial intelligence customer experience platform unifying social listening, omnichannel engagement, and autonomous support, per the company.