Partner Support Specialist
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-11-01
Listing for:
Ninja
Full Time
position Listed on 2026-11-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Client Relationship Management
Job Description & How to Apply Below
We are looking for a Partner Support Specialist to support our restaurant partners and help resolve their day-to-day operational issues. You will be a key point of contact for partner inquiries, coordinating with internal teams and following up to ensure timely resolution.
Responsibilities- Respond to restaurant partners’ inquiries and complaints professionally.
- Support partners with issues related to orders, the platform, and daily operations.
- Coordinate with relevant internal teams to resolve issues and keep partners informed.
- Record and track partner issues, ensuring follow-up until resolution.
- Maintain accurate partner records and prepare tracking reports using Excel.
- Build positive relationships with restaurant partners through reliable and responsive support.
- Previous experience in customer service or customer support.
- Good working knowledge of Microsoft Excel.
- Strong communication and problem-solving skills.
- Ability to handle complaints professionally and manage multiple requests.
- Strong organizational skills and attention to detail.
- Experience in food delivery, restaurant operations, or partner support is a plus.
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