Phone Banking Officer

We are seeking qualified candidates to join the Phone Banking team of one of the leading local banks in Saudi Arabia.

The successful candidate will be responsible for handling customer inquiries through phone banking channels, providing accurate information about banking products and services, and ensuring a professional customer experience in accordance with established banking policies and service standards.

• Handle customer inquiries and requests through phone banking channels.
• Provide accurate information about banking products, services, accounts, cards, and digital banking channels.
• Assist customers in resolving issues and elevate cases to the relevant departments when required.
• Record and follow up on customer requests and complaints accurately.
• Maintain the confidentiality and security of customer information.
• Comply with banking procedures, quality standards, and performance indicators.
• Communicate professionally with Arabic- and English-speaking customers.

• Diploma or higher qualification.
• Minimum of one year of experience in the banking sector.
• Previous experience in Phone Banking.
• Excellent command of English.
• Strong communication and customer service skills.
• Ability to handle banking inquiries professionally and accurately.
• Familiarity with banking systems, CRM platforms, or customer service systems is preferred.