Retail​/Visitor Trainers

Join to apply for the Retail/Visitor Experience Trainers role at Shine - Event Staffing

Shine, on behalf of a leading partner in the travel industry, is building a team of trainers who will lead and facilitate comprehensive and highly interactive training sessions for retail personnel, focusing on sales techniques, people skills and hospitality. This is a 6-month project with training sessions conducted in Riyadh and Dammam
. You will receive comprehensive training to prepare and support you in overseeing your training sessions and knowledge transfer to your team.

• Organizing and delivering group training sessions using supplied materials while upholding high standards.
• Involving trainees with interactive content, fostering a positive atmosphere through role-play and team-building activities.
• Utilizing real-world examples to reinforce learning objectives for practical application.
• Assessing training effectiveness through feedback and providing reports to training leads.
• Keeping precise records of attendance and performance.
• Regularly updating training leads on progress and addressing any learning gaps.

• Preferably at least 1 year of experience in a guest-facing or customer service position, emphasizing hospitality and outstanding customer experience.
• Demonstrated experience in training, coaching, or team development.
• Deep dedication to customer satisfaction and awareness of its influence on business success.
• Strong verbal and written communication skills to connect with diverse audiences.
• Capacity to foster positive relationships with internal teams while exemplifying excellent customer service.
• Proficiency in tailoring resources to effectively address the needs of all learners.
• Willingness to travel to Dammam/Riyadh.

• Highly attractive salary.
• Incentive-based rewards.
• Receive training from a highly reputable international visitor experience partner.
• Contribute to the growth and success of employees by facilitating their learning and development.
• Highly valuable learning experience.

If you see yourself in this role and are looking for your next challenge and adventure, apply below!