Admissions and Parent Manager

About Cognita:

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries – in Europe, North America, Latin America, Asia and the Middle East – serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, ‘Thrive in a rapidly evolving world’.

At Cognita, we know every student is unique. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they’re starting from. We protect what’s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger; ensuring they get an education that’s, quite literally, world class.

Opened in September 2022, Downe House Riyadh delivers a world‑class British curriculum in partnership with one of the UK’s most celebrated girls‑only private schools. With over a century of excellence, Downe House UK consistently ranks among the country’s top five all‑girls’ schools.

Located in the prestigious Aqeeq neighbourhood in northern Riyadh, the school offers a British curriculum enriched with Downe House UK’s tradition and expertise. The programme is carefully adapted for Saudi Arabia, ensuring girls achieve excellence in Arabic and Islamic Studies alongside core subjects.

The close partnership between the Riyadh and UK schools is evident in both philosophy and practice. At the heart of the Downe House ethos is the individual: every girl’s strength, challenges, and interests are recognised, with bespoke pathways that foster confidence and success.

• A first‑class British education leading to IGCSEs and A Levels
• Academic excellence in girls’ education
• Exceptional pastoral care and opportunities for personal growth
• A wide range of co‑curricular activities

The school nurtures intellectual curiosity, creativity, and respect for others through strong pastoral systems, personalised tutoring, and a spotlight on every student.

• Pre‑Prep:
  Nursery to Year 2 (ages 2–7)
• Prep:
  Year 3 to Year 8 (ages 7–13)
• Senior:
  Year 9 to Year 13 (ages 13–18)

Boys and girls are admitted from Pre‑School to Year 4.

The state‑of‑the‑art campus features dedicated libraries, central atriums, science and design labs, art studios, a 450‑seat theatre, music, dance, and drama facilities, IT labs, and both senior and learner swimming pools.

The Admissions and Parent Experience Manager leads the full parent journey—from first enquiry to enrolment and beyond. The post holder ensures a smooth admissions process, delivers exceptional customer service, and supports a strong, engaged, and connected parent community.

You will play a key role in shaping family experiences, supporting retention, and contributing to the school’s continued growth.

• Lead initiatives to enhance parent satisfaction and strengthen the school’s reputation for exceptional service.
• Promote a customer‑first culture across all parent touchpoints.
• Manage and support the front‑of‑house reception team, ensuring high standards and continuous improvement.
• Facilitate parent‑facing events that build community and deepen family engagement.

• Deliver a seamless and efficient admissions journey, maintaining strong conversion rates.
• Support the implementation of processes such as onboarding, withdrawal, and communication calendars.
• Oversee the withdrawal process with sensitivity, completing exit interviews to gather feedback.

• Support analysis of admissions and retention KPIs; contribute to strategies that exceed growth targets.
• Implement and refine retention initiatives using feedback and performance data.
• Build strong relationships with families and act as a brand ambassador—online and offline.
• Coordinate with finance, operations, academic teams and Heads of Section to elevate the family experience.
• Manage re‑enrolment processes and transition events.

• Serve as the…