Student Experience Lead

About Noon

Noon Academy is the leading edtech platform in the Middle East, with over 12 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy.

Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer‑to‑peer learning, and a carefully designed physical space.

We are laser-focused on reinventing schools in Saudi Arabia. We’re accelerating rapidly, well‑funded, and profitable.

Office:
Full‑time, Riyadh‑based. We’ve got a sweet office near the Boulevard, and we’d love to have you in it.

The student journey is the backbone of everything the Noon team does — and keeping it accurate, principled, and improving is a continuous job. This role exists to support and extend that work: contributing to the design principles that shape how journeys are built, maintaining the journey map across student segments, synthesising what students are telling us into clear problems, and helping coordinate the experiments and moments that make each step feel like a win.

• Contribute to journey design and principles:
  Help define and document the design principles that guide how student journeys are built — what makes a step clear, motivating, and completable.
• Maintain the end‑to‑end journey map across student segments: grade, level, course, track. Flag where the journey is unclear, too fast, too slow, or missing support.
• Coordinate with product, learning, and school operations to make sure the map reflects reality, not just intention.
• Support student motivation:
  Work with the motivation system (rewards, coins, progression signals) as a lever for journey completion — understanding how it’s used, where it’s working, and where students are dropping off despite it.
• Help identify moments in the journey where motivation is low and test whether adjusting the reward logic or design changes behaviour.
• Synthesise student feedback (VoC):
  Collect and organise student survey results, support inputs, school feedback, and qualitative interview notes on a recurring basis.
• Tag and group feedback into consistent themes — so the team is looking at root causes, not a list of individual complaints.
• Prepare clear summaries that make it easy to decide what to act on next.
• Support journey experiments and signature moments:
  Help coordinate pilots and tests on new journey ideas: who’s involved, what the design is, how we’ll know if it worked.
• Track outcomes and summarise learnings clearly enough that they stick.
• Support the design of key student‑facing moments — orientations, exam results, milestone celebrations.

• 2 years of experience in product, or a role where your job was to organise and synthesise information to support better decisions.
• Organised and reliable: when you say you’ll track something, it gets tracked.
• Curious about the "why" behind behaviour — not satisfied knowing that completion dropped; you want to understand where and for whom.
• Comfortable being a strong second. You make the people around you more effective.

• Like making sense of things. You’re the person who reads the survey comments, not just the averages.
• Follow through without being chased. You manage your own work and flag early when something’s at risk.
• Are eager to learn how journey design works in practice — and want to grow into owning more of it over time.