Enrollment Student Services Coordinator

Overview

Registrar duties including managing student inquiries related to course registration and supporting students throughout the registration and add/drop academic periods. Provides collaboration with Academic Affairs, Student Affairs and Enrollment at the West Haven Campus.

• Build and maintain the campus academic calendar, including term dates, assessment periods, grade submission deadlines, and key regulatory dates for MOE and NCAA.
• Coordinate faculty timetabling and room allocation each semester, working with the Campus Student Services Coordinator on room bookings and the Head of Administration and Student Services on space or resource constraints.
• Manage changes to timetables during the semester and communicate them promptly to affected students and faculty.
• Coordinate the academic calendar and schedule each semester, ensuring all examination and submission dates are published, rooms are booked, and invigilators are arranged.
• Manage the grade submission process: issuing deadlines to faculty, chasing outstanding submissions, and supporting the Student Administration and Admissions Coordinator on grade entry.
• Maintain records of academic decisions, grade changes, and mitigating circumstances of approvals.
• Financial Aid Duties:
  Coordinate student loan processing and disbursements with The Social Development Bank; advise students of this loan option and collaborate with the bank as needed.
• Bursar Duties:
  Support students by providing effective and efficient service regarding tuition billing and tuition payment processing and inquiries; collaborate with Finance Office regarding payments and accounts receivable.

• Bachelor’s degree required.
• Solid commitment to enhancing the student experience through strong customer service and customer support skills; minimum of 3 years of professional experience in a customer service environment.
• Ability to effectively communicate in both Arabic and English.
• Willingness to work flexible schedule based on departmental needs.
• Understanding of technology and CRM systems.
• Demonstrated ability to assess complex situations and develop solutions.
• Clear written, verbal, and interpersonal communication skills.