Trainer, Adult Education

Core Responsibilities

• Responsible for day‑to‑day functional direction of agents within the program training classroom environment, including monitoring student progress for the duration of training and providing coaching and developmental feedback with readiness recommendations.
• Utilize effective presentation and facilitation skills, incorporating creative training techniques and adult accelerated learning methods across a variety of classroom delivery modalities.
• Prepare and deliver training materials through classroom learning, hands‑on demonstrations, and supporting activities.
• Accountable for achieving individual training performance metrics.
• Support and partner with Operations to transition agents from training to production, ensuring competency levels meet business needs.
• Maintain relevant product knowledge for each account by taking calls, attending client and cross‑functional meetings as needed, and conducting side‑by‑side observations.
• Ensure consistent communication with managers, peers, and other resource groups, including day‑to‑day informal interaction with clients.
• May support the Instructional Design team in designing and developing training materials for computer‑based training, interactive classroom training, and written job aids.
• Measure the effectiveness of training programs using various feedback methods such as focus groups, interviews, and surveys to enhance training resources and programs.
• Recommend curriculum modifications to the Training Manager/ Supervisor based on internal customer feedback and Training Needs Analysis.
• Participate and contribute to a continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.

• Bachelor’s degree in a related field from a four‑year college or university, with two to four years of relevant experience preferred.
• Proven experience in training methodologies and soft skills, including communication, critical thinking, time management, and team building.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office.
• Demonstrated ability to multi‑task, prioritize, and meet deadlines on deliverables.
• Self‑starter with a sense of urgency who works well under pressure.
• Strong attention to detail and professionalism in developing positive relationships.

Career Framework role that requires foundational knowledge and experience in the discipline. The incumbent analyzes straightforward problems, follows standard procedures, solves range of tasks, and receives moderate guidance and direction.