Mentorship Manager

About Noon:

Noon Academy is the leading edtech platform in the Middle East, with over 12 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy.

Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.

Hear it directly from our CEO and co-founder: this

Office:
This role is full-time and Riyadh-based.

About the role:
As a mentorship Manager you will own entire function — including the advisor network and supervisors, the student assignment and follow-up process through to genuine learning activity, the performance standards against which advisors are measured, and the monthly advisor compensation cycle that funds the operation.

This is a
data-driven operational role
: guidance metrics are the primary management tool, and the role holder is responsible for defining and establishing those metrics.

Responsibilities

Advisor Network & Team Leadership

Build, lead, and develop a distributed network of full-time and part-time Student Advisors and their supervisors — from recruitment and onboarding to training and succession planning.

Establish appropriate supervisory spans that enable supervisors to effectively manage their teams, and align the size of the advisor network with student volumes across each program.

Guidance Quality & Advisor Performance

Translate effective student guidance into measurable standards, including assigned student portfolio coverage, speed of initial contact, follow-up continuity, and the learning activity achieved by each student.

Manage the performance evaluation cycle for every advisor and supervisor and make decisions based on the resulting performance data.

Student Assignment & Activation

Own the full student journey from receiving partner student lists through assignment and ultimately to active learning.

Define student assignment rules, ensure full coverage of every student on the list, maintain service-level standards for initial contact, and re-engage students who have become inactive.

Each program has its own definition of an
activated student
, and each program is measured against its respective activation standard.

Compensation, Incentives & Cost Management

Manage the monthly Student Advisor compensation cycle in coordination with the Finance team.

Design the incentive model so that compensation is directly linked to outcomes.

Manage
cost per activated student as a key operational metric and provide leadership with proposals supported by clearly calculated operational costs.

Reporting & Partner Management

Prepare monthly and quarterly Student Guidance performance reports for leadership.

Provide the Student Guidance section of partner reports and represent the department in follow-up and performance review meetings with partners.

Systems & Work Tools

Own the Student Guidance platform and related operating procedures.

Identify the department's operational and technology needs, work with Product and Data teams to deliver them, and build customized operational tools when speed and flexibility are required.

Qualifications & Experience

• Minimum
  10 years of experience
  in operations, program management, or field team management, including direct leadership of a distributed or multi-site team.

• Proven track record of managing teams through data: establishing performance standards, communicating them clearly, and measuring team performance against them.

• Strong operational data skills, including the ability to work with raw data, extract key metrics, and understand and explain how those metrics are calculated.
  Advanced spreadsheet skills are required; experience with Business Intelligence (BI) tools is a strong advantage.

• Proficiency with
  AI tools
  and demonstrated ability to use them on a daily basis to build customized…