Teaching Assistant

Teaching Operations Assistant – Hourly Paid (NPW)
IMPORTANT DISCLAIMER The assignment is limited to operational, administrative, customer-service and appropriately supervised student-coordination support. It does not include independent lesson planning or delivery, teaching English, learner assessment, responsibility for learning outcomes, or acting as a teacher or substitute teacher. Any interaction with learners must remain within the agreed scope and applicable safeguarding procedures.
1. Role Information Role title

Teaching Operations Assistant – Hourly Paid (NPW)
Role type

Non-Permanent Worker (NPW) – hourly paid

Function

Teaching Operations Pay band

Not applicable / to be confirmed under approved NPW engagement arrangements

Location

Riyadh, Jeddah and Al Khobar, Saudi Arabia Duration Initial  engagement of up to one year, subject to approved terms and any authorised extension

Reports to Teaching Operations Coordinator Working arrangements

Activities undertaken against agreed operational requirements, authorised hours and applicable engagement terms
2. Role Purpose To provide flexible, hourly-paid operational, administrative and customer-service support to the British Council Teaching Centres in Saudi Arabia. The assignment supports the smooth running of teaching-centre activities through student coordination, customer enquiries, administrative processes, learning management system support and appropriate operational assistance relating to young learners.

The role addresses specific and variable operational requirements. Activities are undertaken in coordination with Teaching Operations, Customer Services and teaching teams, in accordance with established procedures, safeguarding requirements and health and safety standards.

The engagement is on an hourly-paid NPW basis, subject to approved contractual arrangements. It does not, by itself, establish an employment relationship, guarantee a minimum number of hours, or guarantee ongoing work, renewal or future employment. Actual status and terms must be consistent with the contract and applicable local requirements.
3. About the British Council The British Council is the United Kingdom’s international organisation for cultural relations and educational opportunities. It creates friendly knowledge and understanding between the people of the UK and other countries, making a positive contribution by creating opportunities, building connections and engendering trust. The British Council works with more than 100 countries across arts and culture, English language, education and civil society.

Founded in 1934, it is a UK charity governed by Royal Charter and a UK public body.
4. Function Overview The British Council Teaching Centres in Saudi Arabia provide English-language learning services in Riyadh, Jeddah and Al Khobar. They serve young learners and adult students through public courses and deliver training to corporate clients, government ministries, private companies and partner institutions.

Centres operate according to customer demand, with activities taking place across different days and times. Operational requirements may include evening and weekend support, registration periods, course commencements, customer-facing activities and young-learner attendance periods. This assignment provides additional operational capacity without assuming the responsibilities of a teaching position.
5. Main Opportunities and Challenges Support efficient day-to-day operations across customer service, administration and student coordination.

Provide a professional and welcoming service to customers, students, parents and guardians from diverse backgrounds.

Respond appropriately to customer queries and escalate matters requiring specialist input or management…