Specialist - Field Trainer & Capability Development

The Specialist - Field Trainer & Capability Development is responsible for driving frontline capability development across Brand KSA s direct retail and distribution channels ensuring teams are equipped with the product knowledge selling skills and customer engagement capabilities required to deliver exceptional customer experiences and support commercial performance. With a strong emphasis on field-based coaching and practical learning the role focuses on translating training into effective selling behaviors through hands‑on coaching capability assessments and targeted development interventions.

The role also provides functional leadership to a network of Training Ambassadors and Champions enabling frontline leaders to independently develop their teams and ensuring consistent capability standards across channels.

• Conduct training needs analysis to assess frontline capability gaps considering commercial performance customer experience and business priorities
• Create communicate coordinate and implement an annual capability and training calendar aligned with business objectives seasonal priorities and new product launches
• Research gather and localize Brand training materials in collaboration with Brand s regional training team
• Acquire and maintain advanced product knowledge and deliver effective product brand and selling skills training across direct retail and distribution channels
• Create brand awareness at the frontline level and cascade important brand messages product updates and seasonal priorities
• Leverage brand digital learning tools to enhance training accessibility engagement and knowledge retention
• Analyze training data and capability assessments to identify learning gaps and recommend relevant development interventions

• Develop and deliver targeted learning interventions to strengthen frontline selling capabilities including customer consultation product storytelling demonstrations objection handling conversion cross‑selling upselling and clienteling
• Partner with commercial and retail leadership to identify performance gaps and translate them into structured capability development initiatives
• Utilize commercial performance indicators mystery shopper findings and customer feedback to identify opportunities for frontline capability improvement
• Support commercial priorities by strengthening selling effectiveness product category penetration and customer engagement
• Monitor the impact of capability interventions on frontline productivity customer experience and relevant commercial performance indicators

• Maintain a strong and consistent field presence across Brand KSA s direct retail and distribution channels to ensure effective application of learning in daily operations
• Conduct regular store and point-of-sale visits to observe customer interactions assess selling behaviors and identify individual and team capability gaps
• Provide hands‑on on‑the‑job coaching to strengthen product demonstrations consultation techniques storytelling and selling effectiveness
• Partner with Store Managers Supervisors and distribution channel leaders to address identified capability gaps through practical coaching and targeted interventions
• Support frontline teams during new product launches promotional campaigns and key commercial trading periods to reinforce product knowledge and selling confidence
• Assess the application of learning in real customer interactions and provide actionable feedback to strengthen frontline effectiveness
• Monitor progress following field visits to ensure development actions are implemented and improvements sustained