Service Engineer

About Canon Middle East

Canon invests heavily in R&D delivering the richest and most innovative products and services to satisfy customers’ creative needs. From amateur photographers to professional print companies, Canon enables each customer to realize their own passion for image. Canon Middle East has a strong presence across the Middle East for over 25 years, with regional sales offices in UAE, KSA, & Qatar supporting operations across Middle East markets.

Be part of a diverse and energetic team where 37 nationalities work together with a common goal. Enjoy a competitive salary, comprehensive benefits, flexible hours, a hybrid working model, and opportunities for professional development. Benefit from continuous learning with access to extensive online resources and tailored development programs. Join a company that truly values sustainability, inclusion, and your personal growth.

Competitive salary, comprehensive benefits, flexible hours, hybrid working model, professional development opportunities, sustainability initiatives, inclusion, and personal growth support.

• Provide first‑line troubleshooting and root cause identification for the vast majority of standalone and connected products.
• Achieve a high first‑time fix rate and maintain a low recall ratio using the most cost‑effective use of labor time and parts.
• Report on labor and parts investment and perform counter‑reading using CAESAR Canon European Service Admin Coding coding structure.
• Optimize stock inventory, rotation and balance this against return to fit (RTF) visits.
• Signal commercial opportunities to the sales and marketing department using OnSite‑InSight.
• Contribute to the ongoing development of the team and overall service performance.
• Fully understand customer requirements to support the functional approach of the Solution Business Strategy.
• Liaise and report back to the relevant account manager on customer issues.
• Identify super‑users and provide appropriate training on Canon products, installed software, platform drivers and features.
• Pursue opportunities to develop other areas of the client’s business and liaise with the account manager accordingly.

• Engineering degree or diploma in electronics, mechanics, or software.
• Relevant experience in the service industry.
• Experience in understanding and following health and safety guidelines.
• Demonstrates a high technical aptitude with excellent fault‑finding skills.
• Good customer handling and communication skills; able to give clear customer instruction.
• Team player focused on optimizing team output.
• Good commercial insight and business acumen.
• Awareness to represent Canon as a company in all behaviours, communications and appearance.
• Current GCC driving licence.

• Ability to work independently and in a team environment.
• Think outside the box when solving problems.
• High accuracy in providing relevant and timely information.
• Deliver good results while working under pressure.
• Diplomatic and effective communication skills.

• First‑time fix (FTF).
• Recall ratio (call re‑attended within 10 days of resolution).
• Stock accuracy of 100%.
• Resolution time (time between logging the call and closing/resolve the issue).
• Number of satisfaction surveys received in a quarter.
• Customer satisfaction (scaled on all engineers, not per individual).

• Drive for results.
• Customer focus.
• Ownership and accountability.
• Team player.
• Courage and conviction.
• People orientated.
• Caring for self and others.