Network Voice Engineer
Listed on 2026-05-10
-
Engineering
Systems Engineer, Telecoms Engineering
Job Title:
Senior Network Voice Engineer
Primary Skill:
Cisco CUCM
Secondary Skill:
Genesys Pure Connect, Ribbon SBC
Role Summary
We are seeking an expert Senior Unified Communications Engineer to manage a complex, multi-vendor voice ecosystem. The primary focus of this role is the engineering and support of our Genesys Pure Connectcontact center as it transitions from a traditional On-Premises deployment to aHybrid deployment model.
You will act as the internal technical lead supporting a 3rd-party vendor during this critical migration, ensuring operational stability of the existing environment—including the Verba (Verint) recording solution. Additionally, you will manage
Cisco CUCM for desk telephony and oversee high-end AV integrations (Q-SYS) within
Microsoft Teams.
- Genesys Pure Connect (Migration & Hybrid Architecture)
- Verba (Verint) Management & Decommissioning
- Microsoft Teams & Q-SYS (Video & AV)
- Cisco Unified Communications (CUCM)
- Core Voice & Network Engineering
- Experience:7+ years in Voice/UC Engineering with specific focus on Contact Centers.
- Core Technical Stack:
- Expert:Genesys Pure Connect (Architecture, Handlers, Hybrid deployment concepts).
- Expert:Microsoft Teams Rooms (MTR) & Q-SYS Audio/Video integration.
- Strong:Cisco CUCM (Call Manager).
- Strong:SIP Signaling & Network troubleshooting.
- Project
Experience:
Proven experience acting as a technical lead during major telephony platform migrations (On-Prem to Cloud/Hybrid).
- Genesys:Pure Connect Certified Engineer (ICCE).
- Microsoft:Microsoft 365 Certified:
Teams Voice Engineer Expert (MS-720). - Q-SYS:Q-SYS Level 2 Certification.
- Cisco:CCNP Collaboration.
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