Early Career Trainee

Job Description Summary

As an ECT, you’ll help in performing preventative maintenance, installations, troubleshooting, and repairs on our life‑changing imaging medical equipment in Riyadh. It’s a role that will see you going out on the road to visit customers on site, help our engineers in resolving any issues and providing the kind of exceptional service that will ensure we achieve optimal customer satisfaction.

• Technical:
  Maintains all models specific to a modality in the assigned area.
• Electronic/Mechanical:
  Total system level troubleshooting on complex multi‑symptom problems.
• Customer satisfaction:
  Daily interface with doctors and technicians on equipment status issues; acts to ensure satisfaction to primary customers.
• Productivity:
  Responsible for warranty and PMS contract cost control.
• Administration:
  Responsibly completes all administration tasks on time, ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Customer skills:
  Strong customer skills, deals tactfully and effectively with differences of opinion, influences rather than directs.
• First‑visit resolution:
  Focus on customer impact and aim to fix issues in first visit effectively.
• Material consumption:
  Care on material consumption and works to address root cause issue/minimize cost with LLFRU usage.
• Digital tools:
  Use applicable digital tools that support productivity initiatives, e.g., Smart PM, proactive (onwatch) alerts; discuss with support engineers for alternate cost‑effective solutions.
• Positive approach:
  Show consistent positive approach to customers, ensure customer has awareness and well perception of GE high quality service.
• Training:
  Perform all QA / EHS trainings on time; care on SR quality, PM checklists.
• Sales support:
  Support service sales with contract renewals/option & upgrade opportunities, contract conversions, etc.; support sales teams with new equipment sales opportunities / opportunities of EOSL system.
• Quality compliance:
  Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations; complete all planned quality & compliance training within the defined deadlines; identify and report any customer or personal quality or compliance concerns immediately to the Quality Organization; ensure timely dispatch closure; ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe;
  
  participate in continuous improvement activities.

• Bachelor’s degree in Electrical & Electronics Engineering or Biomedical Engineering.
• Technical analytical skills.
• Proficiency in English.
• High work standards and quality.
• Planned and organized work effectively.
• Readiness to travel within Saudi Arabia and abroad for training & business purposes.

• Excellent communication, listening and interpersonal skills.
• Ability to work independently with minimum direction.
• Initiative and motivation.

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Relocation assistance:
None.