Customer Solution Engineer - MP Tender

We have an exciting opportunity for an energetic and enthusiastic Customer Solution Engineer (MP Tender) to be responsible for providing technical expertise to identify the most suitable KONE product for customer requirements.

This role involves interpreting customer specifications and aligning them with KONE’s solutions, including escalators, auto walks, machine‑room‑less elevators, high‑rise systems, and third‑party equipment. The engineer also plays a key role in developing non‑standard solutions and supporting the tendering process, ensuring that all technical requirements are met with KONE’s product offerings.

• Communication with Customer or project team:
  Responsible for attending regular customer meetings along with Sales to clarify all the technical queries.
• Accountable for overall solution for the customer, including integrations, solutions, services and products; defines specifications, costs and lead times in cooperation with Front‑Line parties, Supply Line and Area and Global support functions.
• Collaboration with Sales:
  Finds optimal technical solutions to meet the customer’s needs for non‑standard solutions, clarifies solution scope (including KONE and possible third‑party offerings), selects the correct product platform and proposes solutions from all KONE business lines (new services, escalators, elevators, doors, etc.).
• Collaboration with Supply Line:
  Prepares the customer specification in KONE language, obtains corporate prices from SC and ensures the proposed solution fulfils local codes, regulations and safety requirements.
• General responsibilities:
  
  Participates in product and new services release information‑sharing sessions; provides input to product offering management about customization, standardisation and interface requirements; contributes to the Customer Solutions Engineering virtual and local network and case library; serves as primary front‑line technical contact for Supply Line Tendering Engineers.

• Hold a Bachelor degree in Engineering.
• Minimum of 5 years of experience in the elevator business or another relevant field.
• Excellent verbal and written English and Arabic language will be an added value skill.
• Excellent communication, negotiation and customer‑handling skills.
• Understanding of different building types and customer segments.
• Good knowledge of environmental and sustainability requirements and norms.
• Good CAD and optional BIM skills.
• Basic knowledge of competitors’ products.
• Good understanding of a product’s total costing and local norms and regulations.

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