Specialist - Micro Mobility Operations

Job Purpose

To support the daily delivery and operational excellence of micro‑mobility services within the organization’s properties, with a focus on service performance, safety compliance, and asset management. This role ensures consistent frontline execution, provides on‑ground problem‑solving, and bridges communication between field teams, service managers, and control centers.

• Operational Execution: Ensure micro‑mobility assets are deployed, recovered and rotated in line with service schedules and demand. Maintain oversight of service operations in real time and act swiftly to resolve disruptions. Support the operational introduction of new services including bikes, scooters or other micro‑mobility platforms.
• Compliance & Safety Monitoring: Enforce safety protocols, route adherence and equipment care across all field operators. Support audits, inspections and incident investigations, escalating concerns as needed. Ensure operators are briefed, trained and aligned with company safety expectations.
• Team Support & Coordination: Act as the first point of support for operators, offering guidance, issue resolution and operational updates. Assist with onboarding, mentoring and quality control for newly assigned team members. Foster strong relationships between the field team, management and maintenance providers.
• Asset Management: Monitor and report on the condition, availability and performance of all micro‑mobility assets. Support data collection and reporting to inform operational improvements and asset utilization. Coordinate with internal and external teams to ensure assets are serviced, secured and optimally used.
• Customer Experience & Incident Response: Support guest‑facing services by resolving frontline issues and enhancing the service experience. Document incidents, elevate where necessary and follow up on resolutions. Promote a culture of respect, professionalism and customer care among operators.

• Hands‑on operational experience in transport, mobility, or logistics.
• Strong understanding of compliance, safety, and service delivery standards.
• Reliable, proactive, and solutions‑oriented with the ability to work under pressure.
• Excellent interpersonal skills and the ability to coordinate across teams and shifts.
• Comfortable working on a rotational or shift‑based schedule.