Customer Solution Engineer Project - MP Order

We have an exciting opportunity for an energetic and enthusiastic Customer Solution Engineer Project - MP Order, to be responsible for providing technical expertise to identify the most suitable KONE product for customer requirements. This role involves interpreting customer specifications and aligning them with KONE’s solutions, including escalators, auto walks, machine‑room‑less elevators, high‑rise systems, and third‑party equipment. The engineer also plays a key role in developing non‑standard solutions and supporting the tendering process, ensuring that all technical requirements are met with KONE’s product offerings.

• Responsible for attending regular customer meetings, project follow‑up meetings and site coordination meetings.
• He/She together with the Project manager will be the point of contact between customer and KONE for all technical points.

• Responsible for finding the optimal KONE product to meet the customer’s needs for non‑standard and major projects cases.
• Selects the correct product platform on which to make the offer.

• Responsible for placing the order to factory, including the correct documentation and procedure.
• Follow up the manufacturing and coordinate the material delivery dates to operation.

• Participates in product and new service release information‑sharing sessions.
• Provides technical training to Sales, Installation and Maintenance as per front‑line needs.
• Offers input to the product offering management about customization, standardisation and interface requirements for the portfolio.

• Hold Bachelor’s degree in Engineering.
• Minimum of 5 years of experience in the elevator business or another relevant field.
• Excellent verbal and written English and Arabic linguistic skills.
• Excellent communication, negotiation, and customer handling skills.
• Understanding of different building types and customer segments.
• Good knowledge of environmental and sustainability requirements and norms.
• Good CAD and optional BIM skills.
• Basic knowledge of competitors’ products.
• Good understanding of a product’s total costing, built up & local norms and regulations.