Acceptance Team Leader

Job Purpose

Own end-to-end customer acceptance for assigned telecom sites microwave IP-VPN and DIA links ensuring every site is fully tested documented and formally accepted by the customer FLM BO in line with project timelines and quality standards.

• Own end-to-end acceptance for all assigned sites from installation integration handover through to final customer sign-off
• Coordinate FLM attendance and scheduling for site acceptance visits
• Conduct and verify speed tests DIA IP-VPN services on site to confirm service delivery meets customer requirements
• Obtain signed acceptance letters documentation from the customer upon successful service delivery
• Track log and resolve snags identified during acceptance ensuring consistent and accurate severity classification
• Coordinate with the customer s Back Office BO for final acceptance sign-off and documentation
• Liaise with field installation and integration teams to confirm sites are acceptance-ready before scheduling FLM visits
• Maintain accurate up-to-date acceptance status tracking FLM status BO status and documentation triggers
• Report daily on accepted rejected and pending sites to the Project Manager
• Escalate blocking issues customer access FLM rejections missing documentation promptly with clear evidence-based reporting
• Support preparation of acceptance certificate documentation required for invoicing
• Ensure compliance with customer and project quality standards throughout the acceptance process
• Coordinate with subcontractor teams to schedule rework remediation for rejected sites
• Maintain professional working relationships with customer FLM BO representatives
• Support training and briefing of field teams on acceptance and quality requirements

• Bachelor's degree in Telecommunications, Electrical/Electronics Engineering, or a related field.
• 3+ years of experience in telecom project delivery, acceptance, or field operations (microwave/IP transmission networks preferred).
• Experience working with telecom operator acceptance processes (e.g., Zain, STC, Mobily) is an advantage.
• Familiarity with DIA/IP-VPN service delivery, speed testing, and customer acceptance documentation.
• PMP or project coordination certification is a plus.

• Strong stakeholder coordination and communication skills across internal teams, subcontractors, and customer FLM/BO representatives.
• Detail-oriented with strong documentation and reporting discipline.
• Ability to manage multiple sites and priorities simultaneously under tight deadlines.
• Problem-solving mindset, with the ability to identify root causes of recurring rejections or snags.
• Proficiency in Excel and standard project tracking tools.
• Fluent in English and Arabic (preferred).
• Valid Saudi driving license and willingness to travel to project sites.