DODO Manager

Job Summary

The DODO Fuel Retail Manager is responsible for monitoring and guiding the operational performance of dealer-operated fuel stations to ensure compliance with company standards,service expectations, safety requirements, and brand reputation guidelines.

While operational control remains fully with the Dealer, the DODO Manager plays a supervisory and advisory role to ensure that daily station activities align with company SOPs, HSEQ rules, customer service standards, and fuel supply chain requirements.

The role provides professional guidance to the Dealer and station team on day-to-day operations, safety practices, housekeeping, customer service, branding, wet stock control, and business profitability improvements. The DODO Manager highlights any deviations from company policy, identifies operational risks, and escalates serious concerns to management when needed. Additionally, the role coordinates with the Finance Department to track payment mechanisms, reconcile dealer accounts, and ensure smooth financial transactions between the dealer and the company.

The DODO Manager does not take responsibility for operational tasks directly controlled by the Dealer but ensures that company interests, brand image, and service quality are protected through continuous monitoring, reporting, and operational guidance.

The DODO Manager is responsible for meeting all assigned KPIs in line with company performance standards.

Monitor daily station activities to ensure service delivery meets company standards and policies.

Observe forecourt operations, staff behavior, housekeeping, and overall station readiness.

Identify operational gaps and advise the Dealer on areas requiring improvement.

Ensure that the Dealer and staff follow all safety rules, HSEQ standards, and emergency procedures.

Highlight hazardous conditions, unsafe practices, or regulatory non-compliance.

Provide guidance on safe fuel handling, unloading procedures, and emergency readiness.

Advise the Dealer on SOPs, operational workflows, customer service standards, and quality compliance.

Support the implementation of company procedures without taking over dealer responsibilities.

Monitor brand image, signage, lighting, uniforms, and service quality.

Review wet stock records, reconciliation practices, and stock variance trends.

Provide guidance on acceptable tolerance levels, daily dipping, and delivery checks.

Highlight abnormal gains/losses and escalate serious discrepancies to the company.

Coordinate with the supply chain team to ensure the Dealer receives timely fuel deliveries.

Advise the Dealer on delivery procedures, documentation, and safe unloading.

Report supply issues, delays, or product quality concerns to the company.

Ensure the Dealer adheres to company policies, contractual obligations, and operational standards.

Identify and report any violations affecting brand reputation, customer experience, or compliance.

Protect the company’s brand image through continuous supervision and reporting.

Liaise with the Finance Department to track payment mechanisms between the Dealer and the company.

Follow up on outstanding payments, account reconciliation, and credit status.

Communicate financial discrepancies or collection issues to the respective departments.

Prepare regular station audit reports, operational assessments, and compliance checklists.

Highlight issues that fall outside company policy or operational standards.

Escalate repeated non-compliance or serious risks to senior management.

Build professional, supportive relationships with the Dealer and station staff.

Act as the primary company representative for operational guidance and issue resolution.

Ensure communication between the station and the company flows smoothly.

Avoid interference in tasks fully controlled by the Dealer (staff management, cash handling,…