Sr. Representative, WFM Time Management

Position: Sr. Representative, WFM Real Time Management
## Sr. Representative, WFM Real Time Management Apply locations:
SAU Riyadh Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589,time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 8, 2026 (13 days left to apply) job requisition :
R1740855

Job Title:

Sr. Representative, WFM Real Time Management

Job Description We are seeking a RTA to manage and monitor real-time activity in the operations team, ensuring that resources are efficiently allocated and service levels are maintained. The role requires quick adaptability, strong problem-solving skills, and the ability to operate in a time-sensitive environment.
** Job Description
** Essential Functions/Core Responsibilities
• Distributes accurate and timely agent schedules using WFM tools
• Inputs intraday corrections and exceptions into systems for agent time off and absences
• Monitors inbound volume for unusual activity to ensure staffing needs are met
• Recognize abnormal scheduling issues and escalate as necessary
• Initiates and coordinates trouble tickets and escalate issues as required
• Prepares standard and ad hoc reports for agent availability effectiveness
• Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command canter
*
* Required Skills and Qualifications:

*** Bachelor's degree in any related filed.
* a minimum of 1 year of experience within the same field.
* Advanced Excel skills.
* Fluent in Arabic and English (minimum B2 level proficiency).
* Strong verbal and written communication skills to analyze, interpret, and address needs.
* Ability to work in a time-critical environment and quickly adapt to changing business requirements.
* Skill in problem-solving and conceptual thinking.
* Knowledge of scheduling systems (experience with tools such as IEX, Teleopti, etc. is a plus).
* Flexibility to manage dynamic shifts and business needs.

Location:

SAU Riyadh Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589,Language Requirements:

English (Required)
Time Type:

Full time
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