Front Desk Administrator

Front Desk Administrator – Riyadh

Furless Permanent

Reporting to: KSA Operations Manager

Location:

Riyadh, Saudi Arabia

The Front Desk Administrator plays a key role in driving sales growth and client retention while delivering a warm, professional, and seamless experience for every guest.

• Client Experience & Reception
• Greet, register, and guide clients with warmth and professionalism, ensuring every visitor feels welcomed and valued
• Maintain clear communication in English and/or Arabic; respond to phone, Whats App, and email inquiries promptly and accurately
• Manage appointment bookings, confirmations, and reminders to maximize show‑up rates
• Handle complaints empathetically and resolve issues quickly to preserve client loyalty
• Ensure reception and waiting areas reflect Furless premium standards — clean, organized, and inviting
• Sales & Client Retention
• Promote treatments, packages, and retail products confidently and professionally
• Educate clients on home‑care routines and follow‑up treatments to encourage repeat visits
• Track and follow up with lapsed or prospective clients to increase return rates
• Meet or exceed monthly sales and upselling targets
• Support in‑branch marketing and promotional activities to boost new‑client acquisition
• Maintain accurate client records, purchase history, and preferences for personalized service
• Administrative & Operational Support
• Record all bookings, payments, and transactions accurately in the CRM/POS system
• Perform daily cash‑up and reconciliation in coordination with Finance
• Generate and submit daily and weekly performance reports (appointments, revenue, client feedback)
• Maintain compliance with Saudi Municipality standards on hygiene, safety, and documentation
• Coordinate with Operations on maintenance, supplies, and equipment servicing
• Professionalism & Team Alignment
• Uphold the Furless brand image — polished, professional, and client‑focused at all times
• Collaborate with therapists, treatment coordinators, and management to ensure smooth client flow
• Participate in training sessions to improve sales, service, and retention skills
• Demonstrate punctuality, accountability, and flexibility with shifts

• High school diploma or higher (Diploma in Administration or Customer Service preferred)
• 1–3 years of experience in front desk, sales, or customer service (beauty, wellness, or hospitality preferred)
• Proficiency in MS Office and CRM/booking systems (Fresha experience preferred)
• Fluent in English (required);
  Arabic is an advantage
• Strong sales, upselling, and relationship‑building skills
• Excellent organization and multitasking abilities
  
  Understanding of Saudi Municipality hygiene standards (training provided)

• Sales‑driven with a strong service mindset
• Professional, approachable, and emotionally intelligent
• Reliable, detail‑oriented, and accountable
• Calm and confident under pressure
• Passionate about beauty, wellness, and client experience

• Hours:
  
  48 hours per week / 2 days off (rotational)
• Compensation:
  Competitive salary + commission (based on performance)
• Benefits:
  Medical insurance, training programs, and career development opportunities

Interested candidates can submit their CV and cover letter to: