Operation Manager

Apply for Operation Manager at AIKA Entertainment in الرياض, S01, SA. This full‑time on‑site position offers great opportunities for career growth.

Location:

Riyadh, Saudi Arabia. Job Type: Full‑time.

• Oversee all daily park operations to ensure smooth, safe, and efficient performance.
• Lead, coach, and motivate a diverse operations team to deliver exceptional customer service.
• Manage staff scheduling, attendance, recruitment, onboarding, and performance evaluations.
• Ensure compliance with all health, safety, hygiene, and company operating standards.
• Monitor park cleanliness, attraction readiness, and facility maintenance.
• Handle guest feedback and resolve customer concerns professionally and efficiently.
• Track operational KPIs and prepare regular performance reports.
• Manage inventory, supplies, and operational budgets while controlling costs.
• Coordinate with the marketing team to support events, promotions, birthday parties, and seasonal campaigns.

• Bachelor’s degree in Business Administration, Hospitality Management, Operations Management, or a related field.
• Minimum 3–5 years of experience in operations management, preferably within the entertainment, hospitality, retail, leisure, or family entertainment industry.
• Proven leadership experience managing large teams in a fast‑paced environment.
• Strong organizational, problem‑solving, and decision‑making skills.
• Excellent communication and interpersonal skills.
• Experience managing KPIs, budgets, and operational performance.
• Fluent in Arabic & English.
• Flexible to work evenings, weekends, and public holidays.

• Experience in Family Entertainment Centers, theme parks, indoor playgrounds, amusement parks, hospitality, or large retail operations.

• Competitive salary.
• Career growth opportunities within an international entertainment brand.
• Dynamic, energetic, and collaborative work environment.
• The opportunity to make a real impact on guest experiences and team success.

Work Location:

In person.