Specialist - Reception and Retail

Job Purpose

The Reception and Retail Specialist is a site-based position The Reception and Retail Specialist is the first impression many guests will have of the Center at the asset This first impression is crucial in delivering a high-quality visitor experience The Reception and Retail Specialist will need to be a people person with an understanding of the provided activities The Reception and Retail Specialist will be tasked with the administration of the center as well as the retail outlet of the center Organization is essential to deliver on this role

Reporting directly to the Center Manager assisting in the smooth running of the center asset Assist the Senior Manager in the development of other centers at other assets Maintain a professional appearance of the center Ensure all sales are conducted in a professional manner Work remotely and visit office as and when required Manage inventory for preopening Prepare retail stock for future years Manage the purchasing budget Ensure sufficient stock

Work alongside the Center Manager to develop and deliver the centre and necessary components Working alongside and supporting all RSSE during Delivery stage to ensure targets are achieved operational phasing is initiated when required and projects are delivered as designed Become familiar with the retail products in stock Become familiar with the activities in the area Become familiar with the courses on offer this includes understanding the required materials paperwork and standards ie prerequisites age necessary for specific courses

All activities conducted from the Center are conducted in a professional manner Assist operation staff to ensure all daily activities are conducted in a safe and professional manner Ensure up to date and accurate records are kept pertaining to retail activities Plan and direct the day-to-day operations of a retail outlet according to company policy Develop strategies to improve customer service drive store sales and increase profitability to achieve financial goals Ensure customer needs are met complaints are resolved and service is quick and efficient Daily attention to ethical business practises safety cleanliness company appearance and uniform standards and approved environmental practises at location elevating significant issues to the Center Manager Ensure retail products and displays are merchandized effectively to maximise sales and profitability Establish and maintain effective working relationships with managers co-workers and the public Maintaining accurate inventory records and preparing orders from suppliers Assisting staff students with course registration and or rental equipment Taking bookings and answering questions about courses activities destinations The Center Receptionist is often the link between students and the staff Team

Adopt and follow all relevant functional policies processes standard operating procedures and instructions to ensure the center operates in a controlled and consistent manner

Apply safety quality and environmental management policies procedures and controls to ensure employee and public safety legislative compliance delivery of high-quality products service and a responsible environmental attitude

Contribute to the identification of opportunities for continuous improvement of the center s systems processes and practices considering international best practice improvement of business processes cost reduction and productivity improvement

Hospitality track record

Proven sales record

Knowledge of the reception industry s concepts, practices and procedures

Excellent standard of written and spoken English Excellent communicator and public talking

Has an aptitude and aspiration for outstanding customer service with a can-do attitude

Flexible and open-minded approach to environment and tasks

Ability to self-motivate and deliver to agreed deadlines

Good time-keeping

Social media experience

Excellent salesperson

Highly detail-oriented

Guest experience oriented, social personality

Able to work with different cultures and nationalities

Ability to handle high-end clientele, superior level of customer service

Effectively manage guests requests and complaints

Be a perfect role model for other staff members

Able to work in a dive resort environment and follow professional grooming standards

Able to work both as part of a team and independently, and exercises sound judgment and discretion

Demonstrate the utmost confidentiality at all times

Proficient with Microsoft Office Has an interest in and an ability to build a solid understanding of marine science, research, conservation and education

Ability to deliver a magical guest experience

Able to assist with dive center administration and planning

Spoken language other than English (preferably…