Travel Agent - IATA Certified; Amadeus GDS
Listed on 2026-09-12
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Entertainment & Gaming
Customer Service Rep
Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you're looking for ,webook.comis Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.
Role overview :
We're looking for an experienced, detail-driven Travel Agent to join the team someone who knows Amadeus inside out and can own the full booking lifecycle from start to finish.
This is a hands-on role. You'll be managing end-to-end reservations for corporate and leisure clients, handling everything from fare construction and ticketing to reissues, refunds, and irregular operations all while delivering a seamless client experience.
Key Responsibilities:- Managing PNRs across flights, hotels, cars, and ancillaries in Amadeus
- Constructing and pricing fares (published, private, and corporate) and issuing tickets
- Processing reissues, revalidations, voids, refunds, and EMDs in line with fare rules
- Handling schedule changes, IROPs, and cancellations proactively
- Advising clients on itineraries, fare options, visa/entry requirements, and more
- Managing daily queues within SLA and maintaining BSP reporting accuracy
- Coordinating with airlines, consolidators, and suppliers on waivers and group requests
- Delivering high-quality service across phone, email, and chat including escalations
- IATA/UFTAA certification (Foundation or Consultant level) mandatory
- Bachelor degree
- 2–5 years of experience in an IATA-accredited agency or TMC
- Advanced Amadeus proficiency cryptic commands, PNR servicing, fare pricing, ticketing, reissue/refund (ATC)
- Solid knowledge of fare construction, fare rules, taxes, and interline/codeshare handling
- Familiarity with BSP processes, ADM prevention, and ticketing compliance
- Strong geography and airline network knowledge
- Excellent communication in English , Arabic is a plus
- High attention to detail and able to multitask across systems under pressure
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