Travel Agent - IATA Certified; Amadeus GDS
Listed on 2026-09-12
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Entertainment & Gaming
Customer Service Rep
Do you want to love what you do at work Do you want to make a difference an impact transform peoples lives Do you want to work with a team that believes in disrupting the normal boring and average If yes then this is the job you re looking for webook com is Saudi s 1 event ticketing and experience booking platforms in terms of technology features agility revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales
Role overviewWe re looking for an experienced detail-driven Travel Agent to join the webook com team someone who knows Amadeus inside out and can own the full booking lifecycle from start to finish This is a hands‑on role You ll be managing end-to-end reservations for corporate and leisure clients handling everything from fare construction and ticketing to reissues refunds and irregular operations all while delivering a seamless client experience
Key Responsibilities- Managing PNRs across flights hotels cars and ancillaries in Amadeus
- Constructing and pricing fares published private and corporate and issuing tickets
- Processing reissues revalidations voids refunds and EMDs in line with fare rules
- Handling schedule changes IROPs and cancellations proactively
- Advising clients on itineraries fare options visa entry requirements and more
- Managing daily queues within SLA and maintaining BSP reporting accuracy
- Coordinating with airlines consolidators and suppliers on waivers and group requests
- Delivering high-quality service across phone email and chat including escalations
- IATA/UFTAA certification (Foundation or Consultant level) mandatory
- Bachelor degree2 5 years of experience in an IATA-accredited agency or TMC
- Advanced Amadeus proficiency cryptic commands, PNR servicing, fare pricing, ticketing, reissue/refund (ATC)
- Solid knowledge of fare construction, fare rules, taxes, and interline/codeshare handling
- Familiarity with BSP processes, ADM prevention, and ticketing compliance
- Strong geography and airline network knowledge
- Excellent communication in English , Arabic is a plus
- High attention to detail and able to multitask across systems under pressure
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