Village Support Operations Duty Manager

We are seeking an experienced Village Support Operations Duty Manager with a strong background in the events industry to oversee day-to-day operations, coordinate support services, and ensure the smooth functioning of event villages, accommodation facilities, and operational areas. The ideal candidate will have experience in large-scale events, strong team leadership skills, and the ability to manage multiple operational requirements in a fast-paced environment.

We are seeking an experienced Village Support Operations Duty Manager with a strong background in the events industry to oversee day-to-day operations, coordinate support services, and ensure the smooth functioning of event villages, accommodation facilities, and operational areas. The ideal candidate will have experience in large-scale events, strong team leadership skills, and the ability to manage multiple operational requirements in a fast-paced environment.

• Oversee daily operations within the event village, ensuring all support services operate efficiently and in line with event requirements.
• Coordinate with operations, logistics, facilities management, security, housekeeping, catering, and other service teams.
• Monitor operational readiness, service delivery, and site conditions before and during event activities.
• Supervise on-site teams, allocate responsibilities, and ensure adequate staffing and resource availability.
• Act as the primary point of contact for operational issues, escalating critical matters to senior management when required.
• Respond promptly to incidents, service requests, and operational challenges to minimise disruption.
• Conduct regular site inspections to ensure compliance with operational procedures, safety standards, and event requirements.
• Coordinate accommodation, transport, access, welfare, and other support services for event staff, contractors, and stakeholders, as applicable.
• Maintain accurate shift handovers, daily reports, incident logs, and operational documentation.
• Liaise with suppliers and contractors to ensure timely service delivery and resolution of outstanding issues.
• Support event setup, live operations, and breakdown activities, ensuring smooth coordination across all phases.
• Ensure compliance with health and safety requirements, emergency response procedures, and event-specific protocols.
• Monitor service performance and identify opportunities to improve operational efficiency and stakeholder satisfaction.

• Strong understanding of event operations, logistics, site coordination, and multi-departmental support services.
• Proven ability to manage teams, coordinate multiple service providers, and resolve operational issues under pressure.
• Excellent communication, leadership, coordination, and decision‑making skills.
• Good knowledge of health and safety procedures, incident reporting, and operational documentation.
• Proficiency in Microsoft Office and daily operational reporting.

• Event and site operations management
• Shift supervision and team coordination
• Incident management and escalation
• Stakeholder and supplier coordination
• Operational readiness and service delivery
• Health, safety, and risk awareness
• Problem‑solving in a fast‑paced environment

• Minimum 5 years of experience in event operations, venue operations, event villages, or large‑scale event support services.
• Previous experience in a duty management or supervisory role within the events industry is essential.
• Experience supporting major sporting events, festivals, live events, or large‑scale temporary event sites is highly desirable.
• Ability to work flexible shifts, including evenings, weekends, and extended hours during live events.