Fraud Prevention Lead

About Tap

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.

Our compliance team believes merchant payments should be ultra-safe and secure. That's why they work hand-in-hand with regulators throughout MENA. It may sound all tree-huggy, but nothing is more important than creating a safe transaction environment for our global merchants. If you share similar beliefs, this might be the team for you

• Support the fraud specialists reviewing alerts and reports to identify suspicious activity, as the point of escalation.
• Analyze fraud trends and make recommendations for fraud prevention processes.
• Use a variety of tools, systems and reports to detect fraud trends.
• Review accounts and transactions for potential fraud.
• Work closely with the wider fraud team and onboarding/activations teams to implement recommendations.
• Work closely with the Fraud Manager on improvements to the fraud review process.
• Manage a team of reports and is responsible for scheduling, regular check-ins, and mid-year/year-end reviews.
• Communicate frequently with the Fraud Manager.
• Assist management and internal teams with ad hoc requests and additional fraud reviews as needed.
• Ensure compliance with anti-money laundering, including KYC requirements and sanction regulations.
• Carry out other duties, as assigned based on the demands of the business and growth of the role.

• 4-6 years of role-specific experience and have begun to master your craft.
• Well-versed in Pay Tech.
• Preferred degree, but real-world experience is also accepted.
• Demonstrates a high level of client/merchant/stakeholder service.
• Awareness of when to elevate issues or service concerns.
• Resilient and flexible, learn from experience.
• Leadership skills and ability to work without supervision.
• Shares knowledge and expertise openly.
• Hands-on approach and team leader qualities.
• Ensures quality work and innovation focus.
• Effective communication with team and clients in English, with a preference for Arabic language ability.