Officer Credit Cards B2C.

Job Responsibilities

• Managing and processing Credit Cards applications, ensuring compliance with the bank’s policies and regulatory requirements. The role involves assessing customer eligibility, evaluating credit risks, and providing financial solutions tailored to clients’ needs while maintaining high service standards. Additionally, the Senior Officer will support business growth by identifying cross-selling opportunities, enhancing customer relationships, and contributing to process improvements to ensure efficiency and accuracy in loan disbursement.
  
  This position requires strong analytical skills, attention to detail, and a customer‑centric approach to enhance the bank’s retail lending portfolio.
• Work closely data team and related departments to ensure leads generated are up to standards.
• Sorting Digital sales difficulties and obstacles on daily basis.
• Report & escalation any Digital sales difficulties and obstacles to direct manager.
• Support Digital Sales team to solve any issue impacting sales activities.
• Monitor any sales improvement solution from technical, process, and tools capacity point of view to improve sales and ensure target achievement.
• Prepare monthly departmental reports to capture the progress, performance and quality in order to verify all the processes that has been implemented through the month.
• Provides management with accurate reports, regarding all aspects of Strategic Planning, along with conclusions and recommendations.
• Manage and oversee team performance through performance planning, coaching and feedback, also to develop the skills and competencies required for effective individual professional and personal career growth.
• Direct and ensure the effective achievement of functional objectives through leadership.
• Adherence to all regulations and control functions within the bank in order to ensure that governance, Audit, risk and compliance, fraud detecting and combating matters are carried out.
• Performs other related duties or assignments as directed.