Payment Operations Agent- Fraud Monitoring

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

• Monitor alerts triggered in the fraud management system on a daily basis and decide on the necessary actions, which may include blocking cards, placing temporary holds to verify transaction authenticity, escalating cases, and more.
• Conduct Enhanced Due Diligence (EDD) after blocking any card or to confirm suspected transaction and coordinate with Hala fraud department when card replacement is needed.
• Perform record keeping of confirmed fraud and preparation of reports on fraud trends, patterns, and losses.
• Coordinate with Hala fraud department for regular fraud rule enhancements to be introduced in the fraud management system in attempts to have a more efficient and effective monitoring.

• Bachelor’s degree in business, finance or equivalent field of studies
• Experience in fraud monitoring and analysis is a plus, preferably if related to card payments (issuing and acquiring).
• Accuracy and a keen eye on details
• Acknowledgement and compliance with policies and procedures and regulatory requirements
• Good analytical, problem solving, and time management skills
• Good communication skills in English and Arabic language

We believe you will love working at HALA!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust.
  
  We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.

If you think you have what it takes to join a remarkable team #