Field Collector

The Field Collector is responsible for recovering overdue customer receivables through proactive field visits, payment negotiations, and effective coordination with internal departments. The role focuses on improving cash flow, reducing bad debt, and ensuring timely resolution of customer disputes while maintaining professional and positive customer relationships.

• Conduct regular field visits to customers with overdue accounts to recover outstanding payments.
• Negotiate payment arrangements and secure realistic, documented commitments from customers.
• Follow up on missed or broken Promise to Pay commitments through timely customer visits and communication.
• Investigate and verify customer concerns related to invoices, proof of delivery, pricing, shipment status, damages, claims, and other billing issues during site visits.
• Collaborate with Sales, Customer Service, Operations, Pricing, and Finance to resolve collection barriers and customer disputes.
• Identify high-risk accounts, escalate them to the Revenue Assurance Lead, and recommend appropriate recovery actions.
• Maintain accurate records of customer interactions, payment commitments, field visit outcomes, and collection activities in the relevant systems.
• Submit daily field activity reports, collection updates, and visit reports in line with reporting requirements.
• Support initiatives to reduce bad debt, improve Days Sales Outstanding (DSO), increase collection efficiency, and strengthen payment compliance.
• Maintain professional customer relationships while ensuring adherence to company credit and collection policies.
• Reduction in bad debt and overdue receivables.
• Improved DSO and achievement of weekly collection targets.
• Increased Promise to Pay fulfillment rate.
• Timely resolution of customer billing disputes and collection-related issues.
• Accurate and timely field visit documentation and reporting.
• Improved customer engagement and payment compliance.

• 2-5 years of experience in field collections, credit control, or accounts receivable.
• Experience in logistics, transportation, courier, or supply chain industries is preferred.
• Proven experience negotiating payment commitments with business customers.
• Familiarity with ERP systems or collection management platforms.
• Valid driver's license and willingness to travel extensively within the assigned territory.

• Strong negotiation, influencing, and payment recovery skills.
• Excellent communication and interpersonal skills.
• Strong conflict resolution and objection-handling abilities.
• Effective problem-solving and decision-making skills.
• Good time management and organizational skills.
• Ability to work independently with minimal supervision.
• Strong attention to detail and commitment to accurate reporting.
• Customer-focused approach with the ability to manage challenging conversations professionally.