Supervisor, Patient Relations - Building

Supervisor, Patient Relations - Building 20

The Talent Acquisition Team at Building No. 20, a second care hospital that proudly part of the King Faisal Specialist Hospital & Research Centre (KFSHRC), is delighted to announce a range of exciting new opportunities at our Riyadh facility.

As a valued part of the KFSHRC, Building No. 20 plays an essential role in delivering high-quality, patient-centered care and supporting the hospital’s mission of excellence, innovation, and compassion in healthcare.

Supervisor, Patient Relations - Building 20

Riyadh, Saudi Arabia

KFSHRC (or one of its subsidiaries)

• Supervises and facilitates the work of the Patient Relations Representatives.
• Schedules and evaluates staff performance.
• Coordinates the daily work activities of the Patient Relations Representatives.
• Changes work assignments to meet changing requirements and conditions.
• Conducts weekly rounds on patients’ units and ensures staff coverage and performance are adequate.
• Coordinates and assists in new employees’ orientation.
• Reviews staff’s daily work and takes necessary actions to ensure optimum service level.
• Prepares reports and maintains records of staff productivity and areas of concern.
• Provides input to the Department Head regarding performance of Patient Relations Representatives.
• Receives patients and responds to their inquiries and complaints, liaising with concerned departments to achieve satisfactory solutions.
• Acts to educate staff and physicians concerning patients’ needs and expectations.
• Keeps record of all complaints and related correspondence, prepares official response for management review and finalization.
• Collects and administers patient satisfaction data, utilizing feedback to facilitate system improvements to better meet patients’ needs.
• Provides patients/significant others with feedback on issues of concern.
• Participates in emphasizing and implementation of hospital approved standards and governmental laws pertaining to patients’ rights and issues.
• Follows all hospital related policies and procedures.
• Participates in self and others’ education, training and development, as applicable.
• Performs other related duties as assigned.

Education: Master’s or Bachelor’s Degree in Social Work or related disciplines is required.

Experience

Required:

Three (3) years of rated experience with Master’s, or five (5) years with Bachelor’s is required.

Other Requirements: Saudi Nationals only.

Not Applicable

Full-time

Customer Service

Hospitals and Health Care, Hospitals, and Public Health