Wellbeing Associate

Overview

Our psychological health team is a diverse group of specialists dedicated to developing, delivering, and evaluating employee health and wellbeing strategies for Trust & Safety teams  initiatives are crafted to enhance and support positive mental and physical health, while fostering a healthy culture and work environment across the organization. The Onsite Wellbeing Counsellor will provide onsite mental health and wellbeing support to employees working in content moderation roles.

As a qualified counsellor or psychotherapist, you'll conduct sessions using interventions such as Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT) and Mindfulness‑Based Therapies (MBT).

• Deliver one‑to‑one onsite counselling sessions, addressing a range of psychological health issues using short‑term therapeutic interventions such as CBT, ACT and MBT.
• Deliver one‑to‑one onsite coaching sessions, and develop resilience plans for maintaining employee health and wellbeing.
• Deliver onsite group and peer support sessions aimed at building resilience, developing healthy coping strategies and building positive working relationships.
• Facilitate onsite creative sessions such as creative therapies, music therapies, and mindfulness‑based activities.
• Assess cases for trauma related to exposure to graphic content and follow escalation protocols.
• Evaluate and appropriately manage risks of harm to self or others in a timely manner.
• Manage confidential case records and reports safely, and in line with privacy protocols.
• Deliver psychometric assessments to employees in the region.
• Review assessment data for trends that require intervention, and contribute to insight reports.
• Complete administrative duties, including tracking session data and completion of individual case notes in a timely manner.
• Respond promptly to emails and messages from employees seeking support, ensuring clear and timely communication.
• Communicate with the clinical leadership team on a regular basis to discuss observations, insights, risks and areas for improvement.
• Contribute towards safe working practices across the Psychological Health team.
• Attend monthly peer support sessions with your Clinical Manager and regional colleagues.
• Adhere to professional and ethical guidelines set by discipline specific governing and licensing bodies.

• Master’s degree in clinical psychology, counselling psychology, or psychotherapy.
• Current unrestricted license to practice in the country where the site is based.
• Minimum 3 years of experience in wellbeing or psychotherapy field.
• Proven experience in cross‑cultural counselling, demonstrating sensitivity and competence with diverse client backgrounds.
• Able to build trust and rapport with employees, managers and team members.
• Proven experience designing and delivering wellbeing/mental health training, workshops and webinars.
• Strong data management skills, ensuring accurate handling of sensitive information and session records.
• Excellent time management and prioritization skills, effectively handling multiple tasks and responsibilities in a dynamic setting.
• Proven ability to maintain professionalism and ethical standards in a business environment.
• Excellent communication skills.
• Fluent in written and spoken Arabic.
• English B1 as a plus.

• Experience working in Trust and Safety or a content moderation environment.