Hostess

Join to apply for the Hostess role at IHG Hotels & Resorts

As a Hostess
, you’ll be the welcoming face of our restaurant, setting the tone for an exceptional dining experience. From greeting guests with a warm smile to ensuring a smooth seating flow and maintaining guest preferences, your role is vital in creating memorable moments for our guests from arrival to departure.

You’ll be expected to:

• Greet guests promptly, warmly, and professionally as they enter the restaurant or dining outlet.
• Manage reservations and guest seating through the appropriate booking system (e.g., Open Table or similar).
• Coordinate table assignments based on guest preferences, volume, and server rotations.
• Maintain a clean and organized host station and entrance area at all times.
• Provide accurate wait times and manage the guest queue during busy periods.
• Answer phone calls related to dining reservations, restaurant information, and special requests.
• Liaise with the culinary and service team to ensure seamless service delivery.
• Uphold all IHG brand standards in guest service and personal appearance.

What We Need From You

• Previous experience in a guest-facing role, preferably in a hotel or upscale restaurant setting
• Strong communication and interpersonal skills
• Ability to stay calm under pressure in a busy environment
• Passion for delivering genuine hospitality and personalized service
• Flexibility to work evenings, weekends, and holidays as required
• Working knowledge of reservation systems is an advantage
• A polished and professional appearance in line with brand grooming standards
• Fluency in English (additional languages are a plus)

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Hospitality