Guest Service Agent

Job Description

As a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests, handling inquiries and requests, and ensuring a positive guest experience throughout their stay.

• Welcome guests upon their arrival and assist with check-in/check-out procedures
• Address guests' inquiries and concerns in a timely and professional manner
• Provide information about hotel facilities, services, and local attractions
• Process payments, handle reservations, and update guest information in the system
• Coordinate with other hotel departments to fulfill guest requests and resolve issues
• Maintain a clean and organized front desk area and lobby

• Proven experience in a customer service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-oriented mindset
• Proficiency in using hotel management software and MS Office applications
• Ability to work well under pressure and handle multiple tasks simultaneously
• Flexibility to work different shifts, including weekends and holidays

Service skills, communication skills, organizational skills, problem-solving skills, attention to detail, interpersonal skills, multi-tasking ability, patience, flexibility, knowledge of hotel operations and amenities.

Mid-Senior level

Full-time

Customer Service

Hospitality