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Guest Service Agent
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-01-01
Listing for:
Archive (Do Not Follow)
Full Time
position Listed on 2026-01-01
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep, English Customer Service
Job Description & How to Apply Below
Job Description
As a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests, handling inquiries and requests, and ensuring a positive guest experience throughout their stay.
Responsibilities- Welcome guests upon their arrival and assist with check-in/check-out procedures
- Address guests' inquiries and concerns in a timely and professional manner
- Provide information about hotel facilities, services, and local attractions
- Process payments, handle reservations, and update guest information in the system
- Coordinate with other hotel departments to fulfill guest requests and resolve issues
- Maintain a clean and organized front desk area and lobby
- Proven experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-oriented mindset
- Proficiency in using hotel management software and MS Office applications
- Ability to work well under pressure and handle multiple tasks simultaneously
- Flexibility to work different shifts, including weekends and holidays
Service skills, communication skills, organizational skills, problem-solving skills, attention to detail, interpersonal skills, multi-tasking ability, patience, flexibility, knowledge of hotel operations and amenities.
Seniority LevelMid-Senior level
Employment TypeFull-time
Job FunctionCustomer Service
IndustriesHospitality
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