IT support Manager; nationals OTS
Listed on 2025-12-02
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IT/Tech
IT Support, IT Project Manager, Systems Administrator
IT Manager
We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer‑centric company.
We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, which keeps our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast‑moving inventory of products. You and your team will keep our Fulfillment Center running smoothly, by resolving complex hardware, software, server and infrastructure issues.
Your responsibilities- Coordinating and overseeing your team’s projects as they support technical task execution; ensuring everyone in your team takes real IT ownership, effective reporting, and internal customer satisfaction.
- Managing the development and lifecycle of the IT budget and encouraging, supporting, and facilitating IT skill development of Fulfillment Center staff.
- Leading people, hours, and shifts, including staff and team scheduling.
- Inspiring continuous improvement of all IT team processes and initiatives, driving operational excellence within the Fulfillment department.
- Master’s degree in a relevant discipline (nice‑to‑have).
- Understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP, and network file systems.
- CISCO experience and certifications.
- Certifications in Unix/Linux System support and/or Microsoft Windows system support.
- Telecom knowledge, including VOIP/SIP and mobile technologies.
- Previous help desk / technical support experience and/or Service Delivery and Service Level Management experience.
- ITIL and Prince2 certifications would be advantageous.
- Willingness and ability to develop skills needed to support specific Fulfillment Center Automated Systems.
- Experience in procurement, inventory, and asset management of IT equipment, as well as the overall IT lifecycle.
- Bachelor’s degree.
- Experience in project management.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal information in the electronic database maintained by Amazon Corporate LLC.
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