Solutions Engineer

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Web Engage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near‑profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps.

We work with thousands of brands worldwide, across industries like E‑Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021. We're growing 100% year‑on‑year, presently at $20M ARR with offices in Gurgaon, Mumbai, Bangalore and Dubai and are expanding this year to Brazil and Indonesia. A battle‑hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in‑the‑ring view of building a company to last.

Learn more about us at

• Riyadh / Dubai

• Region: MENA

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Reports to:

Head of Pre‑Sales, EMEA

As a Solutions Engineer, you’ll serve as the technical bridge between customer needs and Web Engage’s platform capabilities. You will collaborate closely with Sales, Business Development, Marketing, and Product teams to understand customer requirements, design tailored solutions, and demonstrate how Web Engage drives business impact. This role demands a strong mix of technical expertise, consultative problem solving, and storytelling, with the ability to engage confidently across technical, marketing, and executive audiences.

• Lead technical discovery and solutioning sessions with prospects to understand business challenges and align them with Web Engage’s platform capabilities.
• Deliver impactful product demonstrations and presentations tailored to both technical and business stakeholders.
• Execute Proofs of Concept (POCs) to validate integration, performance, and measurable outcomes.
• Respond to RFPs/RFIs and prepare detailed technical and functional documentation in collaboration with Product and Engineering teams.
• Collaborate across departments to identify, qualify, and support the creation of Target Account Lists (TALs).
• Engage effectively with IT, marketing, and business teams to align on solution architecture, data flows, and implementation strategy.
• Support Sales and Partner Enablement by developing demo assets, training sessions, and knowledge resources to accelerate deal cycles.
• Provide structured feedback to internal teams on customer needs, product improvements, and competitive insights.
• Contribute to go‑to‑market initiatives such as events, webinars, and regional workshops as a technical expert and brand advocate.

• Fluency in Arabic and English (spoken and written) is mandatory.
• 5+ years of experience in Pre‑Sales, Solutions Engineering, or Technical Consulting, preferably in SaaS, Mar Tech, CDP, or Analytics.
• Strong understanding of Customer Data Platforms (CDPs), data architecture, and integration frameworks (APIs, SDKs, data pipelines).
• Basic knowledge of AI concepts, including Large Language Models (LLMs), predictive analytics, and basic data science principles.
• Ability to translate technical capabilities into business value and communicate effectively with technical and executive stakeholders.
• Hands‑on familiarity with marketing automation, analytics, and CRM ecosystems.
• Experience with cloud platforms, data integration, and web/mobile SDKs.
• Excellent presentation, communication, and documentation skills.
• Strong problem‑solving abilities and a collaborative, cross‑functional mindset.
• Bachelor’s degree in Computer Science, Engineering, or related technical field.

• We take transparency very seriously. Along with a full view of team goals, get a top‑level view across the board with our monthly &…