Technical Support Manager

We are currently searching for a Technical Support Manager to support our business development in Saudi Arabia.

IMOU is a global leader in the Smart Home segment and we have built a reputation in overseas markets as the go-to vendor for Smart Security & Smart Home. Set up as a subsidiary of Dahua Group, the second largest surveillance & security manufacturer in the world, IMOU has been established to make smart home security & technology easier to operate and use.

IMOU’s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage & Cloud.

Our mission is to make Smart Home more affordable, effortless to use & easily accessible to our customers.

• Trainees: sales team, distributors, resellers, installers, and promoters.
• Typical training scenarios: new product launches, new customer development, quarterly regular training.
• Service objects: distributors, resellers and installers.
• Deal with typical problems: installation problems, links, video playback, etc.
• Processing method:
  Facebook, phone, chat software.

• Service object: distributors, resellers and installers.
• Typical scenario:
  Resolve technical problems on site and resolve product quality issues.

• Sorting out localized user guidance materials.
• General issues, quick installation manuals in local language, and operation video shooting.

• Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions.
• Main role: product presentation, technical solutions, sample booth setting.

• Partner App: update the product material, promote the App to resellers and installers.

• 3‑year experience in the technical support position.
• Have deep knowledge in IT/CCTV/Technology products.
• Familiar with CCTV, smart home, wifi camera industry.

• Bachelor degree of technical or related field.
• Good English and Arabic reading, writing and speaking.
• Good interpersonal, written oral communication and presentation skills.
• Customer‑oriented.
• Accustomed to frequent business trips.

Mid‑Senior level

Full‑time

Customer Service and Product Management

Appliances, Electrical, and Electronics Manufacturing and Security and Investigations