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TitleTechnical Support Technician-IT Company
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-01-16
Listing for:
CPTIT
Full Time
position Listed on 2026-01-16
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Company Description
CPTIT is your trusted source in IT and Communications. CPTIT serves a wide array of industries around Saudi Arabia by providing the latest software solutions, IT consultations, network solutions and managed services.
Role DescriptionThis is a full-time on-site role for a Technical Support Technician based in Riyadh.
The role involves:
- Provide 1st & 2nd level technical support to users.
- Troubleshoot hardware, software, and network issues.
- Install and configure computers, operating systems, and applications.
- Manage user accounts and access rights.
- Log and resolve incidents according to SLA.
- Support users on-site and remotely and maintain basic documentation.
- Bachelor’s degree or Diploma in IT, Computer Science, or related field.
- 2–3 years experience in Technical / IT Support.
- Experience in 1st & 2nd level support.
- Good knowledge of hardware, Windows OS, and basic networking.
- Familiar with Active Directory and ticketing systems.
- Ability to troubleshoot and resolve technical issues efficiently.
- Good communication and customer service skills.
- Good command of English.
- Ability to work under pressure and meet SLA timelines.
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