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HelpDesk/Support Technical Support

Service Desk Quality Assurance Lead

Job in Riyadh, Riyadh Region, Saudi Arabia
Listing for: flint-international
Full Time position
Listed on 2026-01-25
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 150000 - 200000 SAR Yearly SAR 150000.00 200000.00 YEAR
Job Description & How to Apply Below
A leading IT services provider in Riyadh is seeking a Service Desk Quality Assurance Manager to enhance the quality of customer support. The role involves monitoring service desk operations, evaluating performance against KPIs, and implementing process improvements. Candidates must have over 10 years of experience, including several years in management. Strong communication skills and analytical abilities are essential for this position, aimed at fostering exceptional customer experiences through quality management.
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