Network - Field Support engineer

Responsibilities

• Strong problem-solving and analytical skills.

• Clear communication with customers and internal teams.

• Ability to work independently in the field
  .

• Time management and prioritization under SLA pressure
  .

• Professional customer-facing attitude.

• Install, configure, and support network devices (routers, switches, firewalls, wireless access points).

• Perform on-site network troubleshooting for LAN, WAN, WLAN, and internet connectivity issues.

• Diagnose and resolve hardware and cabling issues (fiber, copper, patch panels).

• Support IP addressing, VLANs, routing, and switching configurations.

• Perform network performance checks and basic security validation.

• Coordinate with NOC and Level 2/3 teams for escalations and complex issues.

• Support ISP coordination for link outages and last-mile troubleshooting.

• Execute network changes under approved change management procedures.

• Maintain accurate documentation
  , diagrams, and site inventories.

• Update tickets and service reports in the ITSM tool
  .

• Ensure compliance with SLA, security, and safety standards
  .

• Provide on-site support during incidents, migrations, and rollouts
  .