More jobs:
MIS Executive
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-01-26
Listing for:
SolexPlus
Full Time
position Listed on 2026-01-26
Job specializations:
-
IT/Tech
Data Analyst, Data Engineer
Job Description & How to Apply Below
Responsibilities
- Proficiency in Power BI Desktop, Service, and Power Query.
- Expertise in DAX, SQL, and data modeling.
- Knowledge of integrating data from various sources.
- Familiarity with contact center metrics (e.g., AHT, SLA, CSAT, FCR).
- Experience analyzing and visualizing data from contact center platforms (e.g., Genesys, Avaya, Cisco, or NICE).
- Understanding workforce management and scheduling data.
- Ability to create real-time dashboards for call center KPIs.
- Proven experience in business intelligence and analytics.
- Strong analytical and problem-solving abilities.
- Effective communication with stakeholders.
- Collaboration with cross-functional teams.
- Designing efficient dashboards and handling large datasets.
- Real-time data integration and optimization.
- Understanding industry-specific challenges and requirements.
- Creativity in presenting data insights intuitively.
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