Premier Technical Support Specialist

Day‑To‑Day Tasks

• Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
• Identifies the cause of hardware / software faults and provides a solution
• Resolve over phone or email or onsite via parts and engineer dispatch
• Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.
• Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with other technical team members when relevant.
• Monitors own ‘open case’ workload and drives to closure.

• 3+ years of experience in Client Technical Support roles.
• Experience with in IT Services and Working with Field Service Providers.
• Working Knowledge on Windows Operating Systems and MS Products.
• Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets).
• Effective communication skills at all levels - written and verbal.
• Business Fluent Arabic.
• Business Fluent English.

• An open and stimulating environment within one of the most forward‑thinking IT companies.
• Opportunities for career development & growth.
• Access to trainings for personal development.
• An international team with a high focus on gender diversity.
• Attractive compensation package and performance‑based rewards.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

AI PROCESSING NOTICE:
We use AI‑based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt‑out or contact us in case of any question.