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Manager - Products Management
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-02-05
Listing for:
Qiddiya Investment Company
Full Time
position Listed on 2026-02-05
Job specializations:
-
IT/Tech
CRM System, IT Support
Job Description & How to Apply Below
The Technical Product Manager – CRM leads delivery execution and capability enablement of Dynamics 365 CRM as the core customer relationship platform for Qiddiya. The role ensures CRM features and workflows enhance guest service excellence, operational efficiency, and personalization across Mobile, Web, Contact Centre,Ticketingand downstream engagement channels.
Key Responsibilities- Own CRM backlog prioritization and refinement supporting business value delivery.
- Enable 360° customer views by governing CRM data quality and identity mapping.
- Drive CRM integration with AEP/CDP, Ticketing,Paymentsand Contact Centre platforms.
- Support SLA improvement through automation and AI-driven service enhancements.
- Mitigate operational risk by enforcing proper access controls and GDPR privacy compliance.
- Govern vendor delivery performance ensuring technical quality and readiness for releases.
- Support analytics-led service enhancements and KPI visibility for CX improvement.
- Bachelor's degree in information Technology, MIS or a related field.
- +5 years digital product experience with CRM ownership responsibilities.
- Working knowledge of customer identity, service management and omnichannel support operations.
- Experience overseeing delivery in multi-vendor environments.
- Strong stakeholder influence and communication skills.
- Experience with Dynamics 365is required.
Offering a comprehensive compensation and benefits package.
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